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Posts tagged "Revenue Cycle Management"

What’s a Net Collection Rate in RCM?

June 22, 2026 / Alex J. Lau / Medical Billing, Net Collection Rate, Revenue Cycle Management
Net Collection Rate, analyzed by analyst

If you want a single number that tells you how well your practice is actually getting paid, the net collection rate is it. It cuts through the noise of gross charges and list prices and gets straight to the question that matters most. Out of the money you were contractually entitled to collect, how much […]

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Medical Billing, Net Collection Rate, Revenue Cycle Management

The Ghost Provider Problem: CAQH Lapse & Denials

June 2, 2026 / Alex J. Lau / Credentialing, Medical Billing
Ghost Provider or Doctor Roaming the Hallways of a Hospital

Picture this, your highest-volume nurse practitioner has been seeing patients for months, claims have been going out on time, and then the denials start. First a few, then a flood. Your billing team works the rejections, calls the payer, digs through EOBs and eventually someone traces the whole mess back to a single checkbox that […]

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CAQH Attestation, Claim Denials, Ghost Provider, Provider Credentialing, Revenue Cycle Management

Why Credentialing Gets Delayed: 6 Causes & Fixes

May 28, 2026 / Alex J. Lau / Credentialing, Credentialing Delays
Latina Medical Physician Smiling Needing Credentialing

The most common credentialing delays are caused by incomplete applications, mismatched provider data, expired CAQH profiles, incorrect NPI usage, closed payer panels, and communication breakdowns. Each of these is preventable. Yet, only if you know where to look before the application is submitted. If you work in healthcare administration, you already know the financial stakes. […]

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Insurance Credentialing, Medicare Enrollment, NPI, NPPES, Payer Enrollment, PECOS, Provider Enrollment, Revenue Cycle Management

Payer Contracting Questions Answered for Providers

May 23, 2026 / Alex J. Lau / Contract Negotiation, Payer Contracting
Payer Contracting Expert

Payer contracting is the process of negotiating and formalizing agreements between healthcare providers and insurance companies or other payers about how care will be covered and reimbursed. These agreements govern which services are in‑network, how much you get paid, and what administrative rules you must follow. Effective payer contracting is central to financial stability, because […]

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Contract Red Flags, Insurance Reimbursement, Payer Panels, Revenue Cycle Management, Value Based Care

Key Revenue Cycle Metrics Every Independent Medical Practice Should Track

April 10, 2026 / Alex J. Lau / RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Metrics
A medical professional, sitting at a desk managing their computer

The revenue cycle metrics that matter most for independent practices are clean claim rate, first-pass resolution rate, days in accounts receivable, denial rate, and net collection rate. Each one measures a different point of failure in the billing process, and together they give a practice an accurate picture of where money is being lost and […]

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RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Metrics

The 5 Most Common Revenue Cycle Management Challenges and How to Fix Them

December 24, 2025 / Alex J. Lau / RCM, RCM Challenges, Revenue Cycle, Revenue Cycle Management
Doctor Challenged by RCM

Revenue cycle management in healthcare covers every step between a patient scheduling an appointment and the practice receiving final payment on that account. That includes insurance eligibility verification, charge capture, medical coding, claim submission, denial management, payment posting, and patient balance collection. When any of those steps breaks down, revenue slows, and in a medical […]

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RCM, RCM Challenges, Revenue Cycle, Revenue Cycle Management

9 Payer Contracting Challenges Providers Face in 2026

November 4, 2025 / Alex J. Lau / Payer Contracting
A Group of Contracted Doctors Standing in Times Square

Key Takeaways Healthcare providers run into the same wall over and over when negotiating and managing contracts with insurance companies. Solo physicians and massive hospital networks both feel it, just at different scales. The friction comes from a few consistent sources: unequal bargaining power, hidden rate data, mountains of paperwork, and a fragmented insurance market […]

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Contract Negotiation, Practice Management, Provider Credentialing, Reimbursement Rates, Revenue Cycle Management

Texas Medical Billing & Credentialing Solutions

July 16, 2025 / Alex J. Lau / Texas Billing, Texas Credentialing
Texas Medical Billing, Credentialing

Texas, with its vast healthcare landscape and diverse patient population, presents unique challenges and opportunities for medical practitioners across the state. From the bustling metropolitan areas of Houston and Dallas to the growing healthcare markets in San Antonio, Fort Worth, Corpus Christi, and El Paso, healthcare providers must negotiate complex credentialing requirements and billing processes […]

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Insurance Network Participation, Primary Source Verification, Regional Healthcare Compliance, Revenue Cycle Management, Texas Medical Board

How to Set Clear Goals for Medical Billing That Keep Your Practice Profitable

November 2, 2024 / Alex J. Lau / Medical Billing
Crazy Medical Coder Biller

Medical billing isn’t exactly the most exciting part of running a healthcare practice. Those numbers directly impact whether your practice thrives or struggles. Having worked with countless medical practices over the years, I’ve seen firsthand how setting clear, strategic billing goals can transform a practice’s financial health. Why Traditional Billing Goals Often Fall Short Traditional […]

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Billing Goals, Medical Billing, Revenue Cycle Management, SMART goals

What is a Clean Claim Rate?

October 12, 2024 / Alex J. Lau / Clean Claim Rate
electronic-claim-attachments

In healthcare revenue cycle management, few metrics carry as much weight as the Clean Claim Rate (CCR). This crucial key performance indicator (KPI) serves as a fundamental measure of a healthcare organization’s billing efficiency and effectiveness. As healthcare providers face increasing pressure to optimize their revenue cycles while maintaining high-quality patient care, understanding and improving […]

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Billing Challenges, Billing KPIs, CCR, Clean Claim Rate, Revenue Cycle Management

Are Medical Billing Codes Universal?

October 8, 2024 / Alex J. Lau / Medical Billing
Female Medical Coder

Medical billing codes are the backbone of healthcare administration worldwide, serving as a standardized way to communicate diagnoses, procedures, and treatments between healthcare providers, insurers, and government agencies. However, the question of whether these codes are truly universal is complex and multifaceted. We dissect the various medical coding systems used globally, their similarities and differences, […]

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IHTSDO, Outsourced Billing, Revenue Cycle Management, Robotic Process Automation, SNOMED CT

Common Behavioral Health Modifiers

August 19, 2024 / Alex J. Lau / Modifiers
Behavioral Health Modifiers

Behavioral health presents unique challenges and opportunities. One of the key elements in ensuring accurate billing and appropriate reimbursement is the proper use of modifiers. These two-character codes provide additional information about the services rendered, helping to paint a complete picture of the care provided. In behavioral health, where treatment often involves multiple providers, various […]

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Behavioral Health Billing, Behavioral Health Coding, Behavioral Health Modifiers, Revenue Cycle Management, Value Based Care

Maximizing Healthcare Provider Reimbursement

August 9, 2024 / Alex J. Lau / RCM, Reimbursement Models
Doctor with Residents

Achieving maximum reimbursement is crucial for healthcare providers to maintain financial stability and continue delivering high-quality patient care. We explore key strategies and best practices that healthcare providers in the United States can implement to optimize their reimbursement processes and maximize revenue. Healthcare Reimbursement Before diving into specific strategies, it’s essential to understand reimbursement. The […]

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Charge Capture, Denial Management, Negotiate Payer Contracts, Revenue Cycle Management, Value Based Care

The Impact of ICD-11 on Medical Billing Practices

July 19, 2024 / Alex J. Lau / ICD-11
ICD-11

The healthcare industry is on the cusp of a significant transformation with the introduction of the International Classification of Diseases, 11th Revision (ICD-11). This comprehensive update to the global standard for health data, clinical documentation, and statistical aggregation promises to revolutionize medical billing practices. The key features of ICD-11 and its potential impacts on the […]

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ICD Codes, ICD-10 to ICD-11, Medical Billing, Revenue Cycle Management

10 Reasons to Outsource Your Medical Billing

May 7, 2024 / Alex J. Lau / Medical Billing, Outsourced Billing
Electronic Medical Biller

Whether you’re a physician, practice manager, or anyone else charged with overseeing the billing operations for a healthcare organization, let me start by saying – I feel your pain. Medical billing has always been one of the most maddeningly complex, persistently stressful parts of running a modern medical practice. In today’s healthcare landscape, it just […]

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Billing Analytics, Billing Compliance, Cost Savings, Practice Management, Revenue Cycle Management

Credentialing is Difficult; Outsource It

April 21, 2024 / Alex J. Lau / Credentialing
Medical Credentialing Errors, Frustrated Credentialer

If you handle credentialing for a healthcare practice, you already know it never lets up. Licenses need verifying, work histories need checking, malpractice history needs confirming, and the moment you finish one provider’s file, another one lands on your desk, or the first one comes due for re-credentialing. The question worth asking isn’t whether credentialing […]

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Payer Enrollment, Practice Management, Provider Enrollment, RCM, Revenue Cycle Management

Mastering Charge Capture: A Roadmap for Healthcare Providers

April 13, 2024 / Alex J. Lau / Charge Capture, Medical Billing
Charge Master Work

If you’re a healthcare provider, you know how important it is to get paid accurately and on time for the services you provide. However, the revenue cycle management process can be a tangled web of codes, documentation requirements, and insurance rules. One of the biggest pain points? Charge capture. Charge capture is the process of […]

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Charge Capture, Continuous Monitoring, Missed Charges, Revenue Cycle Management, Revenue Leakage

Want to Start a Medical Billing Company?

March 28, 2024 / Alex J. Lau / Medical Billing
Potential Medical Billing Company Owner

So you want to start your own medical billing company? It’s a lucrative industry with a ton of potential, but also one that requires some specialized knowledge and an understanding of the healthcare system. Don’t worry though, I’m going to walk you through all the key steps for getting a medical billing business off the […]

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Billing Startup, RCM Startup, Revenue Cycle Management, Start a Medical Billing Company

Claim Denial Kryptonite: Specialty-Specific Strategies to Supercharge Your Revenue Cycle

March 26, 2024 / Alex J. Lau / Claim Denials, Medical Billing
Denial Kryptonite

Claim denials are the bane of every medical practice’s existence. They’re like kryptonite sapping the strength from your revenue cycle. But what if we told you there was a way to turn those denied claims into a money-making superpower? No, we’re not peddling some snake oil solution. I’m talking about adopting specialty-specific strategies to tackle […]

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Claim Denial Kryptonite, E&M code, Lex Luthor, Revenue Cycle Management

The Need for Transparency in Medical Billing

March 24, 2024 / Alex J. Lau / Medical Billing
Medical Doctors Discussing Billing

If you’ve ever received a medical bill, chances are you were confused, frustrated, or both. The bills are often filled with inscrutable codes, massive dollar amounts that seem to make no sense, and a complete lack of clarity around what you’re actually being charged. It’s a systemic problem in the US healthcare industry that leads […]

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American Hospital Association, Billing Systemic Reform, Billing Transparency, No Surprises Act, Revenue Cycle Management

The Digitization of Medical Billing: How Electronic Systems are Streamlining the Revenue Cycle

March 18, 2024 / Alex J. Lau / Medical Billing
Electronic Medical Biller

In the healthcare ecosystem, one aspect that has undergone a remarkable transformation is the way medical bills are processed and submitted. Gone are the days when mountains of paper claims and endless filing cabinets were the norm. Instead, healthcare providers have embraced the power of electronic medical billing systems, revolutionizing the revenue cycle management process and […]

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Better Patient Experience, Billing Automation, Digitization of Medical Billing, Revenue Cycle Management, RPA

Essentials of Revenue Optimization in Healthcare

March 4, 2024 / Alex J. Lau / Revenue Optimization
Revenue Cycle Management Coins

The healthcare industry is undergoing massive changes. With rising costs, declining reimbursements, and shift towards value-based care, healthcare providers face significant financial pressures. At the same time, patients demand superior access, quality, and lower out-of-pocket costs. To thrive in this environment, healthcare organizations must adopt a strategic approach to revenue optimization. Revenue optimization involves systematically […]

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Clinical Documentation, Medical Billing, Revenue Cycle Management, Revenue Integrity, Value Based Care

Claim Denial vs. Rejection: What’s the Difference?

February 23, 2024 / Alex J. Lau / Claim Denial, Claim Rejection
Medical Claim Denied Doctor

There are two main ways that insurance companies respond when they decide not to pay a claim, denial and rejection. Both indicate the claim will not be paid, but there are some important differences between the two. The distinction is critical for medical providers to correctly follow-up so they can get claims paid appropriately. Let’s […]

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Claim Denial Rate, Claim Rejection Rate, Denial Management, Denial vs Rejection, Revenue Cycle Management

Unveiling Some of the Key CPT Codes in Medical Coding

February 20, 2024 / Alex J. Lau / CPT Codes, Medical Coding
White Female Medical Billing Outsourced

In the intricate world of medical billing and coding, understanding Common Procedural Terminology (CPT) codes is paramount. These codes act as a universal language, facilitating seamless communication between healthcare providers and insurance entities. Let’s delve into the realm of CPT codes, exploring their significance and shedding light on the most commonly used ones. Decoding CPT Codes: […]

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CPT codes, Medical Billing, Medical Reimbursement, Revenue Cycle Management

Billing for COVID-19 Testing: An In-Depth Use Case Explaining CPT Codes, Payer Policies, and Revenue Cycle Optimization

February 19, 2024 / Alex J. Lau / COVID-19
COVID-19 variant test billing

Diagnostic testing for COVID-19 has become a cornerstone of pandemic response for healthcare providers. However, rolling out testing services presents immense challenges around reimbursement and revenue cycle management. This definitive use case walks through COVID-19 testing billing and coding procedures in 2022 step-by-step, using examples to illustrate how to optimize claims submission and payment across […]

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COVID-19 Test Billing, CPT codes, Revenue Cycle Management
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  • Net Collection Rate, analyzed by analyst

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Recent Posts

  • Paye Contracting Requirements by State

    Payer Contracting Requirements by State: What Changes; What Stays the Same

  • AI Scribes Changing Medical Coding and Billing

    AI Scribes are Changing Medical Coding, Reimbursement

  • Net Collection Rate, analyzed by analyst

    What’s a Net Collection Rate in RCM?

  • Modifier 96 versus Modifier 97

    Modifier 96 vs. Modifier 97: What Therapy Billers Need to Know

  • 'Revalidation versus Recredentialing' Neon Sign

    Revalidation vs. Recredentialing: What’s the Difference? (2026 Guide)

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