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Posts tagged "RCM"

Key Revenue Cycle Metrics Every Independent Medical Practice Should Track

April 10, 2026 / Alex J. Lau / RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Metrics
A medical professional, sitting at a desk managing their computer

The revenue cycle metrics that matter most for independent practices are clean claim rate, first-pass resolution rate, days in accounts receivable, denial rate, and net collection rate. Each one measures a different point of failure in the billing process, and together they give a practice an accurate picture of where money is being lost and […]

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RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Metrics

The 5 Most Common Revenue Cycle Management Challenges and How to Fix Them

December 24, 2025 / Alex J. Lau / RCM, RCM Challenges, Revenue Cycle, Revenue Cycle Management
Doctor Challenged by RCM

Revenue cycle management in healthcare covers every step between a patient scheduling an appointment and the practice receiving final payment on that account. That includes insurance eligibility verification, charge capture, medical coding, claim submission, denial management, payment posting, and patient balance collection. When any of those steps breaks down, revenue slows, and in a medical […]

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RCM, RCM Challenges, Revenue Cycle, Revenue Cycle Management

How FHIR® Interoperability Affects Revenue Cycle Management: Claims, Credentialing, Payer Data Exchange

October 27, 2025 / Alex J. Lau / FHIR, HL7, Interoperability
FHIR Data Exchange Interoperability

FHIR, Fast Healthcare Interoperability Resources, is the current standard for healthcare data exchange, developed by Health Level Seven International and built on RESTful APIs and web-based architecture. In revenue cycle management, FHIR matters because it enables the real-time data exchange that reduces the friction points where billing delays and errors accumulate. Those include eligibility verification, […]

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Credentialing, Payer Contracting, Rate Negotiation, RCM

Top 12 Reasons Why Claims Get Denied

October 3, 2025 / Alex J. Lau / Claim Denials
Doctor w/ Administrator

Getting paid for the healthcare services you provide should be straightforward. You deliver quality care, submit your claims, and receive payment. Yet for many healthcare providers, the reality looks quite different. Claims get denied, payments are delayed, and the administrative burden grows heavier each month. If you’re tired of seeing rejection letters pile up on […]

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Denial Management, Denied Claims, Medical Billing, RCM

Value-Based Care Billing: Preparing for the Transition

September 20, 2025 / Alex J. Lau / Value Based Care
Medical Doctor Concerned

The healthcare industry stands at a pivotal moment. After decades of fee-for-service models that prioritized volume over outcomes, we’re witnessing a fundamental shift toward value-based care arrangements that reward quality, efficiency, and patient satisfaction. This transformation is reshaping the entire financial foundation of medical practices. For healthcare providers, this transition represents both tremendous opportunity and […]

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RCM, Value-Based Care Models, Value-based Reimbursement

Where Should Providers Focus their Billing Resources?

October 7, 2024 / Alex J. Lau / Medical Billing
Medical Billing Resources smiling

Effective medical billing is crucial for the financial health and sustainability of healthcare providers. With limited resources and increasing administrative burden, providers must strategically allocate their billing resources to maximize revenue while maintaining compliance and patient satisfaction. This analysis explores key areas where healthcare providers should focus their medical billing efforts to optimize outcomes and […]

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Billing Resources, Patient Responsibility, Prior Authorization, RCM, RPA

For Medical Billers, Coding Accuracy is Valued Above All

September 21, 2024 / Alex J. Lau / Medical Billing, Medical Coding
Female Medical Coder

Medical billing stands as a crucial link between healthcare providers and payers. At the heart of this process lies a fundamental principle that every medical biller must embrace, the paramount importance of accuracy in coding. We delve deep into why coding accuracy is not just a best practice, but an absolute necessity in medical billing, […]

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Coding Accuracy, Coding and Billing, CPT, HCPCS, RCM

Medical Provider Fee Schedules: How Do They Compare and What’s Next?

May 24, 2024 / Alex J. Lau / Fee Schedule
Medical Provider Fee Schedules

Let’s talk about something that might not be the most riveting topic, but is incredibly important, medical provider fee schedules. We know, we know, it sounds about as exciting as watching paint dry. But hear me out, because these fee schedules have a massive impact on the cost of healthcare and how much you end […]

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Fee Schedule Comparison, Fee Schedule Negotiation, Healthcare Outcomes, RCM

Credentialing is Difficult; Outsource It

April 21, 2024 / Alex J. Lau / Credentialing
Medical Credentialing Errors, Frustrated Credentialer

If you handle credentialing for a healthcare practice, you already know it never lets up. Licenses need verifying, work histories need checking, malpractice history needs confirming, and the moment you finish one provider’s file, another one lands on your desk, or the first one comes due for re-credentialing. The question worth asking isn’t whether credentialing […]

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Payer Enrollment, Practice Management, Provider Enrollment, RCM, Revenue Cycle Management

Streamline Your Medical Billing Workflow: Best Practices for Efficiency

March 11, 2024 / Alex J. Lau / Medical Billing
Medical Billing Workflow

Efficient medical billing processes are crucial for maintaining a healthy revenue cycle and to ensure the financial well-being of healthcare providers. With the increasing complexity of payer regulations, coding intricacies, and patient expectations, medical billing workflows can quickly become convoluted and inefficient, leading to costly delays, errors, and dissatisfied patients. Fortunately, through the implementation of […]

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Billing Software, Billing Workflow, Interoperability Standards, NLP, RCM

Strategies for Dealing with Denied Claims

February 21, 2024 / Alex J. Lau / Denial Management

Dealing with denied claims is one of the most frustrating and time-consuming aspects of medical billing. However, there are several strategies billing staff can employ to efficiently handle denials, appeal them successfully, and prevent denials from occurring in the first place. We analyze the most effective ways to deal with denied claims in medical billing. […]

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Claim Denial Manager, Claim Denials, Denial Prevention Strategy, RCM, Reimbursement Rates

How to Take Your Medical Billing to the Next Level in 2024

January 27, 2024 / Alex J. Lau / Billing, Billing AI, Billing Automation, Billing Best Practice, Billing Revenue, Billing Services, Claims Management, Coding, Denial Codes, Denial Management, Denial Trends, Denied Claims, Healthcare, Healthcare Billing, Medical, Medical Billing, Medical Billing AI, Medical Billing Analytics, ROI

Medical billing is a complex and ever-evolving field. With constant changes in regulations, coding guidelines, reimbursement rates, and technology, medical billing services must continuously adapt and improve to stay competitive. Taking your medical billing to the next level requires focusing on efficiency, optimization, training, and utilizing the latest tools and software. Implementing the strategies outlined […]

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Clearinghouse, EDI, Healthcare, Healthcare Billing, Medical, Medical Billing, Medical Billing Strategy, RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization, Robotic Process Automation, ROI, RPA

Revenue Cycle Management Consulting: Maximizing Medical Revenue Capture

January 26, 2024 / Alex J. Lau / Revenue, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Management (RCM), Revenue Cycle Management Challenges, Revenue Cycle Management Consulting, Revenue Integrity, Revenue Leakage
Revenue Cycle Management Coins

Revenue cycle management (RCM) is a critical component of running a successful and financially stable medical practice. However, with the complexity of medical billing and constantly changing payer rules, many healthcare providers struggle to manage their revenue cycle effectively. This results in lost revenue due to suboptimal reimbursement rates, denial rates, collection rates, and other […]

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Billing, Healthcare, Healthcare Billing, Medical, Medical Billing, RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Management Consulting, Revenue Cycle Optimization, Revenue Leakage, Robotic Process Automation

Medical Billing versus the Sports World: An Unlikely Comparison

January 21, 2024 / Alex J. Lau / Artificial Intelligence, Billing, Billing Revenue, Billing Services, Claim Billing, Data Management, Healthcare, Healthcare Billing, Medical Billing, RCM, Revenue Cycle, Revenue Cycle Management, Sports
Medical Billing versus Sports

At first glance, medical billing and professional sports seem to occupy opposite ends of the career spectrum. However, there are interesting parallels in how these two worlds operate when it comes to finances, data, and competition. Drawing comparisons between the healthcare administration and athletics provides unique insights that billing professionals can apply to enhance their […]

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AI, Artificial Intelligence, Claim Data, Data, Healthcare, Healthcare Billing, Medical, Medical Billing, Medical Billing Service, Outsourced Billing, Outsourced Medical Billing, RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization, Sports, Sports vs Billing

Staffing Shortages Force New Medical Billing Strategies

January 12, 2024 / Alex J. Lau / Automation, Billing, Billing AI, Billing Automation, Billing Best Practice, Billing Revenue, Billing Services, Billing Software, Billing Staff, Claim Billing, Claim Denials, COVID, COVID-19, COVID-19 Billing, Healthcare, Healthcare Billing, Medical Billing, Medical Billing Staff, Revenue Cycle, Revenue Cycle Management
Pharmacogenetic (PGx) Testing Billing

The healthcare industry is facing a critical staffing shortage that is impacting medical billing operations and revenue cycle management. With an aging population and expanded access to healthcare, the demand for healthcare services is rising. However, there is a shortage of healthcare workers, including medical billers and coders, to meet this growing demand. This is […]

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Billing, Billing Staff, COVID billing, COVID-19, Healthcare, Healthcare Billing, Medical Billing Staff, Medical Coding, Outsource Billing, Outsource Medical billing, Outsourced Billing, Outsourced Medical Billing, RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization, Robotic Process Automation

Evolving Medical Billing Talent Strategies: The Rise of Offshoring and Outsourced Models

November 25, 2023 / Alex J. Lau / Billing, Billing Automation, Billing Best Practice, Billing Revenue, Billing RPA, Billing Services, Claim Data, Claims Management, Healthcare, Healthcare Billing, HIPAA, HIPAA and Data Protection, HIPAA Compliant, HL7, Medical Billing, Offshore Billing, Outsourced Billing
Offshore Medical Billing

Medical billing involves the complex processes of coding services, generating insurance claims, managing rejection disputes, and ultimately securing optimal reimbursement for healthcare providers. With mounting administrative burdens and revenue pressures facing US healthcare systems, demand has accelerated for skilled medical billing talent. However, tight labor markets have spurred shortages. Below, we analyze the spreading adoption […]

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Healthcare, Healthcare Billing, HIPAA, HIPAA Compliant, HL7, Medical, Medical Billing, Offshore Billing, Outsource Medical billing, Outsourced Billing, Outsourced Medical Billing, RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization, Robotic Process Automation, RPA

Telehealth Billing Gets More Complex as Virtual Care Services Expand

November 5, 2023 / Alex J. Lau / Billing, Digital Therapeutics, Healthcare Billing, Medical Billing, Remote Patient Monitoring, Remote Patient Monitoring (RPM), RPM for Clinical Trials, Telehealth, Telehealth Billing, Telemedicine, Wearable Integration
Expansion of Telehealth Services Patient Electronic Communication w/ Doctor

The COVID-19 pandemic triggered an explosion in telehealth utilization across healthcare. While telehealth billing processes matured during the public health emergency, new complexities are emerging as virtual care delivery models expand. Practices must stay updated on billing and coding guidelines for telemedicine services spanning video visits, remote patient monitoring, mental health apps, and more. We […]

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(POS) Codes, Chronic Care Management, Digital Therapeutics, Healthcare, Healthcare Billing, Medical, Medical Billing, Medical Billing Service, RCM, Remote Patient Monitoring, Remote Patient Monitoring (RPM), Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization, RPM for Clinical Trials, Telehealth, Telehealth Billing, Telehealth Delivery, Telehealth Experience, Telemedicine, Wearable Integration

Getting Paid Faster: Strategies to Improve Cash Flow Cycles

October 16, 2023 / Alex J. Lau / Billing, Cash Flow Cycles, RCM, RCM Challenges, Reimbursement, Reimbursement Rates, Reimbursement Regulations, Revenue, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Management (RCM), Revenue Cycle Management Challenges
Billing Cash Flow Cycles

For any medical practice, timely insurance reimbursement is essential for financial viability and supporting smooth practice operations. However, elongated claim payment cycles strain cash flow and necessitate borrowing to cover costs in the interim. Below, we explore techniques to accelerate payer payments and optimize the speed of the medical revenue cycle. Diagnosing Causes of Lagging […]

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Cash Flow Cycles, Healthcare, Healthcare Billing, Medical, Medical Billing, Medical Billing Service, Medical Billing Strategy, RCM, Reimbursement, Reimbursement Rates, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization

Understanding the Difference Between Medical Billing and Revenue Cycle Management

May 1, 2023 / Alex J. Lau / Billing AI, CPT, CPT Code, CPT Codes, Healthcare, Healthcare Billing, Healthcare Revenue, ICD-10, Medical, Medical Billing, RCM, Revenue, Revenue Cycle Management, Revenue Cycle Management (RCM)
White Female Medical Billing Outsourced

In the complex world of healthcare, managing the business side of things can often be overwhelming, especially for those new to the field. One common question that arises is the distinction between medical billing and revenue cycle management (RCM). Although the term “medical billing” has been around for a long time, RCM encompasses the entire […]

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CPT, Healthcare, Healthcare Billing, ICD, Medical, Medical Billing, Medical Billing Service, Medical Billing Software, Medical Credentialing, RCM, Revenue Cycle, Revenue Cycle Management

What to Know Before Starting Your Own Medical Billing Company?

March 9, 2023 / Alex J. Lau / Billing, Billing Services, Healthcare, Healthcare Billing, Medical Billing, Medical Billing Careers, Medical Billing Companies, Medical Billing Jobs, Medical Billing Services, Medical Coding, RCM, Revenue Cycle Management
Outsourced Medical Billing Services

Medical billing is the process of submitting and following up on claims with health insurance companies in order to receive payment for services provided by healthcare providers. With the increasing complexity of medical billing and coding procedures, there has been a surge in demand for medical billing companies. Many entrepreneurs are now considering starting their […]

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Medical, Medical Billing, Medical Billing Service, Outsource Billing, Outsource Medical billing, Outsourced Billing, Outsourced Medical Billing, RCM, Revenue Cycle Management

Tips for Landing Your First Medical Billing Job

February 18, 2023 / Alex J. Lau / Billing, Careers in Medical, Careers in Medical Billing, Jobs in Healthcare, Medical, Medical Billing, Medical Billing and Coding, Medical Billing Job, RCM, Revenue Cycle Management, Revenue Cycle Management (RCM)
Medical Billing Software White Male User

Medical billing is an essential aspect of the healthcare industry, and with the increasing demand for healthcare services, the need for skilled billers is on the rise. A medical biller is responsible for submitting claims to insurance companies and ensuring that healthcare providers are reimbursed for their services. If you’re looking for a career in […]

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Billing Jobs, Healthcare Jobs, Jobs in Healthcare, Jobs in Medical Billing, Medical, Medical Billing, Medical Billing Jobs, Medical Billing Service, Medical Jobs, RCM, Revenue Cycle Management

Find the Best Medical Billing Software Solution for Your Healthcare Practice

February 6, 2023 / Alex J. Lau / AthenaHealth, CareCloud, CureMD, DrChrono, EHR, EHR Integration, EMR, Kareo, Medical Billing, Medical Billing Analytics, Medical Billing Software, NextGen, NueMD, Practice Fusion, Practice Management, PrognoCIS, PUREDI
Medical Billing Software White Male User

Discover the Most Advanced Medical Billing Software on the Market and Improve Your Practice’s Efficiency Uncover the Key Features of Medical Billing Software Medical billing software refers to a type of software specifically designed to help healthcare practices manage their billing and revenue cycle processes. This software is an essential tool for healthcare providers, enabling […]

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AthenaHealth, Clearinghouse, CureMD, DrChrono, EHR, EHR Integration, EMR, EMR integration, Healthcare, Healthcare Billing, Kareo, Medical Billing, Medical Billing Software, NextGen, NueMD, Practice Fusion, PUREDI, RCM, Revenue Cycle Management

The Importance of Accounts Receivable (AR) Recovery for Healthcare Providers

February 2, 2023 / Alex J. Lau / A/R, A/R Recovery, Accounts Receivable, AR Recovery, Healthcare AR, Healthcare AR Recovery
Accounts Receivable (AR) Recovery

Accounts receivable (AR) recovery is the process of collecting payments from customers who have overdue invoices. This is a critical aspect of cash flow management for businesses, as it helps to ensure that they have the resources they need to operate and grow. We’ll explore the importance of AR recovery and why it’s essential for […]

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Accounts Receivable, Accounts Receivable Recovery, AR Recovery, Healthcare, Healthcare Billing, Medical, Medical Billing, RCM, Revenue Cycle Management

Uncompensated Healthcare: Charity Care and Bad Debt

January 18, 2023 / Alex J. Lau / Care, Charity Care, Charitycare, Healthcare, Healthcare Outcomes, Healthcare Practice, Healthcare Revenue, Healthcare Revenue Integrity, HIPAA, Medical, Revenue Cycle Management, Revenue Cycle Management (RCM), Uncompensated Healthcare
Charity Care Doctor

Uncompensated Healthcare in the Form of Charity Care and Bad Debt are Painful for Providers Uncompensated care is a widespread pain point for healthcare organizations, rising by just over a billion dollars in 2020 to $42.7 billion. And while it may not be thinkable to get rid of it, there are tactics you can introduce […]

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Charity Care, Charitycare, Healthcare, Healthcare Debt, Medical, Medical Care, Medical Charity, RCM, Revenue Cycle Management (RCM), Uncompensated Healthcare

Emerging Trends in Revenue Cycle Management

January 10, 2023 / Alex J. Lau / Coronavirus, COVID, COVID Testing Billing, COVID-19, COVID-19 Billing, Healthcare, Healthcare KPIs, Healthcare Outcomes, RCM, Revenue, Revenue Cycle Management
A medical professional, sitting at a desk managing their computer

In the wake of months of social distancing and virtual visits during the COVID-19 pandemic, patients are once again veering towards a need to see their physicians in person. As patient volume recovers, it’s a great time to take a look at a healthcare practice’s Revenue Cycle Management (RCM) program and make sure it’s still up […]

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AI, Artificial Intelligence, Artificial Intelligence Healthcare, COVID, COVID-19, Data Security, Machine Learning, Medical Billing, RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization
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  • AI Scribes Changing Medical Coding and Billing

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  • Net Collection Rate, analyzed by analyst

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  • Modifier 96 versus Modifier 97

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