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Posts tagged "Revenue Cycle"

Key Revenue Cycle Metrics Every Independent Medical Practice Should Track

April 10, 2026 / Alex J. Lau / RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Metrics
A medical professional, sitting at a desk managing their computer

The revenue cycle metrics that matter most for independent practices are clean claim rate, first-pass resolution rate, days in accounts receivable, denial rate, and net collection rate. Each one measures a different point of failure in the billing process, and together they give a practice an accurate picture of where money is being lost and […]

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RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Metrics

What Is Revenue Integrity in Healthcare, and How Does It Reduce Claim Denials?

March 18, 2026 / Alex J. Lau / Claim Denials, Denial Management, Revenue Cycle, Revenue Integrity
Revenue Integrity: Denial Management Strategy

Revenue integrity in healthcare refers to the set of practices, controls, and monitoring processes that ensure providers are billing accurately, compliantly, and at the correct reimbursement rate for the services they deliver. It sits at the intersection of coding accuracy, billing compliance, denial management, and contract performance, and its absence is one of the most […]

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Claim Denials, Denial Management, Revenue Cycle, Revenue Integrity

Medical Billing Trends in 2026: AI, Prior Authorization Reform, Value-Based Payment Shifts

January 1, 2026 / Alex J. Lau / Artificial Intelligence, Medical Billing, Prior Authorization, Value-Based Care
Medical Billing Trends in 2026

Three medical billing trends are having the most immediate operational impact in 2026. AI-powered claim scrubbing and denial prediction becoming standard in billing departments of all sizes, electronic prior authorization reaching meaningful interoperability across major payers, and value-based payment arrangements tying a growing share of reimbursement to quality metrics rather than visit volume. Each trend […]

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Cybersecurity, FHIR, Price Transparency, Revenue Cycle, Telehealth Billing

The 5 Most Common Revenue Cycle Management Challenges and How to Fix Them

December 24, 2025 / Alex J. Lau / RCM, RCM Challenges, Revenue Cycle, Revenue Cycle Management
Doctor Challenged by RCM

Revenue cycle management in healthcare covers every step between a patient scheduling an appointment and the practice receiving final payment on that account. That includes insurance eligibility verification, charge capture, medical coding, claim submission, denial management, payment posting, and patient balance collection. When any of those steps breaks down, revenue slows, and in a medical […]

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RCM, RCM Challenges, Revenue Cycle, Revenue Cycle Management

10 Billing KPIs Every Healthcare Provider Should Know

October 15, 2025 / Alex J. Lau / Medical Billing
Group of Medical Doctors Discussing Charge Capture at Hospital

Healthcare providers face mounting pressure to optimize their revenue cycle management while maintaining quality patient care. In this complex environment, tracking the right key performance indicators (KPIs) becomes essential for financial sustainability and operational efficiency. Understanding and monitoring billing KPIs allows healthcare organizations to identify bottlenecks, reduce claim denials, accelerate payments, and ultimately improve their […]

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Medical Billing KPIs, Revenue Cycle

Payer Contracting: Unlock Your Revenue Potential

October 12, 2025 / Alex J. Lau / Payer Contracting
Payer Contracting Scene. A Provider and Payer.

Payer contracting represents a fundamental mechanism through which healthcare providers and insurance organizations establish mutually beneficial relationships that ultimately serve patients, providers, and the broader healthcare system. These contractual arrangements create structured frameworks for delivering care while managing costs, improving quality, and ensuring access to essential medical services. The positive outcomes stemming from effective payer […]

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Payer Contract Negotiation, Rate Negotiations, Revenue Cycle

Getting Charge Capture Right

September 21, 2025 / Alex J. Lau / Charge Capture
Group of Ethnically Diverse Medical Doctors Discussing Charge Capture

Healthcare practices today face mounting pressure to maximize every revenue opportunity while maintaining exceptional patient care. Among all the operational challenges that demand attention, charge capture stands out as both the most critical and most frequently mishandled aspect of practice management. When done correctly, it transforms your revenue cycle from a constant source of stress […]

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Optimized Charge Capture, Revenue Cycle, Revenue Leakage

Strategic Payer Negotiations: A Data-Driven Approach

September 11, 2025 / Alex J. Lau / Contract Negotiations, Payer Negotiations
Healthcare CEO

Healthcare providers today face mounting pressures from multiple directions. Administrative burdens continue to pile up, denial rates are climbing, and reimbursement rates lag behind inflation. Yet many hospitals and health systems approach payer negotiations with the same old playbook, leaving significant money on the table and accepting contract terms that don’t serve their organization’s best […]

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Data-Driven Payer Negotiations, Revenue Cycle, Scott Ellsworth, Value Based Care

Genetic Testing: Navigating the Complex Landscape of Coverage and Reimbursement

March 9, 2024 / Alex J. Lau / Genetic Testing, Medical Billing
Genetic Testing Lab

The field of genetics has experienced remarkable advancements in recent years, revolutionizing our understanding of human health and disease. Genetic testing, in particular, has become an invaluable tool in the diagnosis, treatment, and prevention of various conditions. However, the rapid pace of innovation has also brought forth a complex landscape of coverage and reimbursement challenges. […]

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DNA Testing, Genetic Testing Billing, Genetic Testing Reimbursement, Genetics, Revenue Cycle

RCM Case Studies: How Four Healthcare Organizations Reduced Denials and Improved Collections

March 6, 2024 / Alex J. Lau / Denial Management, RCM Case Studies
RCM Case Studies

The four case studies below document how regional health systems, academic medical centers, and independent practices identified specific revenue cycle failures and produced measurable financial improvements. Each case covers the problem, the intervention, and the outcome, with before-and-after metrics for clean claim rates, denial rates, days in accounts receivable, and net collection ratios. Case Study […]

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Charge Capture, Claim Denials, EHR Integration, Patient Financial Engagement, Revenue Cycle

How to Take Your Medical Billing to the Next Level in 2024

January 27, 2024 / Alex J. Lau / Billing, Billing AI, Billing Automation, Billing Best Practice, Billing Revenue, Billing Services, Claims Management, Coding, Denial Codes, Denial Management, Denial Trends, Denied Claims, Healthcare, Healthcare Billing, Medical, Medical Billing, Medical Billing AI, Medical Billing Analytics, ROI

Medical billing is a complex and ever-evolving field. With constant changes in regulations, coding guidelines, reimbursement rates, and technology, medical billing services must continuously adapt and improve to stay competitive. Taking your medical billing to the next level requires focusing on efficiency, optimization, training, and utilizing the latest tools and software. Implementing the strategies outlined […]

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Clearinghouse, EDI, Healthcare, Healthcare Billing, Medical, Medical Billing, Medical Billing Strategy, RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization, Robotic Process Automation, ROI, RPA

Revenue Cycle Management Consulting: Maximizing Medical Revenue Capture

January 26, 2024 / Alex J. Lau / Revenue, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Management (RCM), Revenue Cycle Management Challenges, Revenue Cycle Management Consulting, Revenue Integrity, Revenue Leakage
Revenue Cycle Management Coins

Revenue cycle management (RCM) is a critical component of running a successful and financially stable medical practice. However, with the complexity of medical billing and constantly changing payer rules, many healthcare providers struggle to manage their revenue cycle effectively. This results in lost revenue due to suboptimal reimbursement rates, denial rates, collection rates, and other […]

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Billing, Healthcare, Healthcare Billing, Medical, Medical Billing, RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Management Consulting, Revenue Cycle Optimization, Revenue Leakage, Robotic Process Automation

Medical Billing versus the Sports World: An Unlikely Comparison

January 21, 2024 / Alex J. Lau / Artificial Intelligence, Billing, Billing Revenue, Billing Services, Claim Billing, Data Management, Healthcare, Healthcare Billing, Medical Billing, RCM, Revenue Cycle, Revenue Cycle Management, Sports
Medical Billing versus Sports

At first glance, medical billing and professional sports seem to occupy opposite ends of the career spectrum. However, there are interesting parallels in how these two worlds operate when it comes to finances, data, and competition. Drawing comparisons between the healthcare administration and athletics provides unique insights that billing professionals can apply to enhance their […]

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AI, Artificial Intelligence, Claim Data, Data, Healthcare, Healthcare Billing, Medical, Medical Billing, Medical Billing Service, Outsourced Billing, Outsourced Medical Billing, RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization, Sports, Sports vs Billing

Staffing Shortages Force New Medical Billing Strategies

January 12, 2024 / Alex J. Lau / Automation, Billing, Billing AI, Billing Automation, Billing Best Practice, Billing Revenue, Billing Services, Billing Software, Billing Staff, Claim Billing, Claim Denials, COVID, COVID-19, COVID-19 Billing, Healthcare, Healthcare Billing, Medical Billing, Medical Billing Staff, Revenue Cycle, Revenue Cycle Management
Pharmacogenetic (PGx) Testing Billing

The healthcare industry is facing a critical staffing shortage that is impacting medical billing operations and revenue cycle management. With an aging population and expanded access to healthcare, the demand for healthcare services is rising. However, there is a shortage of healthcare workers, including medical billers and coders, to meet this growing demand. This is […]

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Billing, Billing Staff, COVID billing, COVID-19, Healthcare, Healthcare Billing, Medical Billing Staff, Medical Coding, Outsource Billing, Outsource Medical billing, Outsourced Billing, Outsourced Medical Billing, RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization, Robotic Process Automation

JN.1 Variant: Navigating COVID-19 Testing Billing Requirements and Optimization

December 29, 2023 / Alex J. Lau / Billing, COVID, COVID Testing Billing, COVID-19, COVID-19 Billing, COVID-19 Testing Billing, Healthcare Billing, JN.1, Medical Billing
CPT Covid-19 Billing

Cases of a new COVID-19 variant, temporarily designated JN.1, are rising rapidly nationwide. According to data from the U.S. Centers for Disease Control and Prevention, JN.1 now accounts for 44% of all COVID-19 infections in the country. That represents more than double its share compared to just a week prior, highlighting the dramatic growth rate […]

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COVID billing, COVID Testing, COVID testing billing, COVID-19, COVID-19 testing, Healthcare, Healthcare Billing, JN.1, Medical, Medical Billing, Outsourced Billing, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization

Relieving Medical Billing Frustrations: The Benefits of Outsourcing to Qualified Professionals

December 28, 2023 / Alex J. Lau / Billing, Billing AI, Billing Automation, Billing RPA, Claim Billing, Claim Denials, Claims Management, Denial Management, Denied Claims, Healthcare, Healthcare Billing, Medical Billing, Medical Billing AI, RCM, Revenue Cycle, Revenue Cycle Management
Outsourcing Medical Billing

Medical billing plays a pivotal yet oft-overlooked role in provider financial stability and continuity of care operations. However, limited resources and inadequate solutions burden in-house teams trying to navigate outdated systems. The resulting claim delays, reimbursement leakage, and patient dissatisfaction has brought many practices to a breaking point. While outsourcing presents risks if not properly […]

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Billing, Healthcare, Healthcare Billing, Medical, Medical Billing, Outsourced Billing, Outsourced Medical Billing, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization, Robotic Process Automation, RPA

Decoding Medical Billing in Texas (The Lone Star State)

December 9, 2023 / Alex J. Lau / Billing, Billing Revenue, Healthcare, Healthcare Billing, Medicaid, Medical, Medical Billing, Medicare, Texas Medical Billing
Texas Medical Billing

With nearly 30 million residents, Texas maintains the second largest state population in the country. This burgeoning community includes diverse urban metropolises like Dallas, Houston, San Antonio and Austin as well as remote rural towns and border communities. The variability in patient demographics and healthcare access models across Texas locations generates pronounced impacts on medical […]

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Austin Medical Billing, Dallas Medical Billing, Healthcare, Healthcare Billing, Houston Medical Billing, Medical, Medical Billing, Medical Billing Service, Outsourced Billing, Outsourced Medical Billing, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization, San Antonio Medical Billing, Texas Care Delivery, Texas Medical Billing

Evolving Medical Billing Talent Strategies: The Rise of Offshoring and Outsourced Models

November 25, 2023 / Alex J. Lau / Billing, Billing Automation, Billing Best Practice, Billing Revenue, Billing RPA, Billing Services, Claim Data, Claims Management, Healthcare, Healthcare Billing, HIPAA, HIPAA and Data Protection, HIPAA Compliant, HL7, Medical Billing, Offshore Billing, Outsourced Billing
Offshore Medical Billing

Medical billing involves the complex processes of coding services, generating insurance claims, managing rejection disputes, and ultimately securing optimal reimbursement for healthcare providers. With mounting administrative burdens and revenue pressures facing US healthcare systems, demand has accelerated for skilled medical billing talent. However, tight labor markets have spurred shortages. Below, we analyze the spreading adoption […]

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Healthcare, Healthcare Billing, HIPAA, HIPAA Compliant, HL7, Medical, Medical Billing, Offshore Billing, Outsource Medical billing, Outsourced Billing, Outsourced Medical Billing, RCM, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization, Robotic Process Automation, RPA

Navigating the Rise in Denials: Strategies for Successful Denial Management in Medical Billing

November 17, 2023 / Alex J. Lau / Data Management, Denial Codes, Denial Management, Denial Prevention Strategy, Denial Trends, Denied Claims, Denied Medical Claims
Rejected, Denied Medical Claim

As healthcare payers implement more rigorous utilization management programs, denial rates on medical claims have been steadily climbing – up to nearly 10-15% on average for practices based on reports. Denials directly impact revenues and practice bottom lines due to the costs of reworking and appealing claims. We offer an overview of building a denial […]

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Claim Denials, Denial Codes, Denial Management, Denial Prevention Strategy, Denial Trends, Denied Medical Claims, Healthcare, Healthcare Billing, Medical Billing, Medical Billing Service, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization

Telehealth Billing Gets More Complex as Virtual Care Services Expand

November 5, 2023 / Alex J. Lau / Billing, Digital Therapeutics, Healthcare Billing, Medical Billing, Remote Patient Monitoring, Remote Patient Monitoring (RPM), RPM for Clinical Trials, Telehealth, Telehealth Billing, Telemedicine, Wearable Integration
Expansion of Telehealth Services Patient Electronic Communication w/ Doctor

The COVID-19 pandemic triggered an explosion in telehealth utilization across healthcare. While telehealth billing processes matured during the public health emergency, new complexities are emerging as virtual care delivery models expand. Practices must stay updated on billing and coding guidelines for telemedicine services spanning video visits, remote patient monitoring, mental health apps, and more. We […]

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(POS) Codes, Chronic Care Management, Digital Therapeutics, Healthcare, Healthcare Billing, Medical, Medical Billing, Medical Billing Service, RCM, Remote Patient Monitoring, Remote Patient Monitoring (RPM), Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization, RPM for Clinical Trials, Telehealth, Telehealth Billing, Telehealth Delivery, Telehealth Experience, Telemedicine, Wearable Integration

Getting Paid Faster: Strategies to Improve Cash Flow Cycles

October 16, 2023 / Alex J. Lau / Billing, Cash Flow Cycles, RCM, RCM Challenges, Reimbursement, Reimbursement Rates, Reimbursement Regulations, Revenue, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Management (RCM), Revenue Cycle Management Challenges
Billing Cash Flow Cycles

For any medical practice, timely insurance reimbursement is essential for financial viability and supporting smooth practice operations. However, elongated claim payment cycles strain cash flow and necessitate borrowing to cover costs in the interim. Below, we explore techniques to accelerate payer payments and optimize the speed of the medical revenue cycle. Diagnosing Causes of Lagging […]

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Cash Flow Cycles, Healthcare, Healthcare Billing, Medical, Medical Billing, Medical Billing Service, Medical Billing Strategy, RCM, Reimbursement, Reimbursement Rates, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization

Must-have Metrics for Measuring Medical Billing Success

September 27, 2023 / Alex J. Lau / Billing, Billing Revenue, Billing Services, Claim Data, Claim Denials, Claim Rejection, Coding, CPT Code, Healthcare, Healthcare Billing, Healthcare KPIs, Healthcare Outcomes, Healthcare Revenue, Medical Billing, Medical Billing AI, Medical Billing Analytics, Medical Billing Service, Revenue Cycle Management
White Female Medical Billing Outsourced

Medical billing is a complex, numbers-driven process. To elevate revenues and efficiency, healthcare practices must constantly measure, analyze and optimize their medical billing and revenue cycle performance using key metrics. The Importance of Analytics in Medical Billing In the dynamic healthcare landscape, data is king. Medical practices that succeed at leveraging data make better decisions […]

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CPT Code, Healthcare, Healthcare Billing, Medical, Medical Billing, Medical Billing Analytics, Medical Billing Service, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization, Robotic Process Automation

The Latest Changes to ICD-10 Codes and How They Affect Billing

September 14, 2023 / Alex J. Lau / Billing, Coding, Healthcare, Healthcare Billing, ICD, ICD-10, ICD-10 Code Changes, ICD-10 coding, ICD-10 Update, Medical, Medical Billing
ICD-10 Codes

ICD-10 Codes ICD-10 codes are a set of alphanumeric medical diagnosis and procedure codes used for medical billing and clinical documentation. Maintained by the World Health Organization, ICD-10 contains about 69,000 codes compared to 13,000 in the older ICD-9 version. The codes provide specificity around body location, severity, comorbidities, and episode of care. Implementation of […]

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CPT-10, Healthcare, Healthcare Billing, ICD-10, ICD-10 Code Changes, ICD-10 coding, ICD-10 Update, Medical, Medical Billing, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization

Why Outsource Your Medical Billing?

June 26, 2023 / Alex J. Lau / Billing, Billing Automation, Billing Best Practice, Billing Revenue, Billing Services, Claim Billing, Claim Denials, Claim Rejection, Commonly Asked Medical Billing Questions, FAQs, Full Service Medical Billing, Healthcare, Healthcare Billing, HIPAA, HIPAA Compliant, Medical, Medical Billing
White Female Medical Billing Outsourced

In today’s fast-paced healthcare industry, medical billing plays a crucial role in the financial stability and success of medical practices. However, managing the complexities of medical billing can be overwhelming for healthcare providers. This is where outsourcing your medical billing can be a game-changer. In this article, we will explore the reasons why outsourcing your […]

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Healthcare, Healthcare Billing, Medical Billing, Medical Billing Service, Medical Billing Strategy, Medical Claims, Outsource Medical billing, Outsourced Billing, Outsourced Medical Billing, Revenue Cycle, Revenue Cycle Management, Revenue Cycle Optimization

Understanding the Difference Between Medical Billing and Revenue Cycle Management

May 1, 2023 / Alex J. Lau / Billing AI, CPT, CPT Code, CPT Codes, Healthcare, Healthcare Billing, Healthcare Revenue, ICD-10, Medical, Medical Billing, RCM, Revenue, Revenue Cycle Management, Revenue Cycle Management (RCM)
White Female Medical Billing Outsourced

In the complex world of healthcare, managing the business side of things can often be overwhelming, especially for those new to the field. One common question that arises is the distinction between medical billing and revenue cycle management (RCM). Although the term “medical billing” has been around for a long time, RCM encompasses the entire […]

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CPT, Healthcare, Healthcare Billing, ICD, Medical, Medical Billing, Medical Billing Service, Medical Billing Software, Medical Credentialing, RCM, Revenue Cycle, Revenue Cycle Management
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