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Articles posted by Alex J. Lau

Exploring the Integration of ChatGPT in Revenue Cycle Management

February 24, 2024 / Alex J. Lau / ChatGPT, Revenue Cycle Management
ChatGPT Revenue Cycle Management

The healthcare industry continues to embrace technological innovations. The integration of artificial intelligence (AI) solutions like ChatGPT in Revenue Cycle Management (RCM) holds immense promise for optimizing financial processes and improving operational efficiency. We cover potential applications and challenges associated with leveraging ChatGPT in RCM. Understanding Revenue Cycle Management Before delving into the potential of […]

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AI-driven RCM, ChatGPT Healthcare, ChatGPT in RCM, Healthcare AI, OpenAI

Claim Denial vs. Rejection: What’s the Difference?

February 23, 2024 / Alex J. Lau / Claim Denial, Claim Rejection
Medical Claim Denied Doctor

There are two main ways that insurance companies respond when they decide not to pay a claim, denial and rejection. Both indicate the claim will not be paid, but there are some important differences between the two. The distinction is critical for medical providers to correctly follow-up so they can get claims paid appropriately. Let’s […]

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Claim Denial Rate, Claim Rejection Rate, Denial Management, Denial vs Rejection, Revenue Cycle Management

HL7 vs FHIR: The Key Differences

February 22, 2024 / Alex J. Lau / FHIR, HL7
HL7 versus FHIR

HL7 and FHIR are both standards developed by Health Level Seven International for exchanging healthcare data between software systems, but they represent different generations of the same effort. HL7 v2.x, the version most widely deployed today, was developed in the late 1980s to enable data exchange between hospital information systems using pipe-delimited message segments. FHIR, […]

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Billing Automation, Interoperability, Message Exchange Patterns, RESTful API, RPA

Strategies for Dealing with Denied Claims

February 21, 2024 / Alex J. Lau / Denial Management

Dealing with denied claims is one of the most frustrating and time-consuming aspects of medical billing. However, there are several strategies billing staff can employ to efficiently handle denials, appeal them successfully, and prevent denials from occurring in the first place. We analyze the most effective ways to deal with denied claims in medical billing. […]

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Claim Denial Manager, Claim Denials, Denial Prevention Strategy, RCM, Reimbursement Rates

Unveiling Some of the Key CPT Codes in Medical Coding

February 20, 2024 / Alex J. Lau / CPT Codes, Medical Coding
White Female Medical Billing Outsourced

In the intricate world of medical billing and coding, understanding Common Procedural Terminology (CPT) codes is paramount. These codes act as a universal language, facilitating seamless communication between healthcare providers and insurance entities. Let’s delve into the realm of CPT codes, exploring their significance and shedding light on the most commonly used ones. Decoding CPT Codes: […]

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CPT Codes, Medical Billing, Medical Reimbursement, Revenue Cycle Management

Billing for COVID-19 Testing: An In-Depth Use Case Explaining CPT Codes, Payer Policies, and Revenue Cycle Optimization

February 19, 2024 / Alex J. Lau / COVID-19
COVID-19 variant test billing

Diagnostic testing for COVID-19 has become a cornerstone of pandemic response for healthcare providers. However, rolling out testing services presents immense challenges around reimbursement and revenue cycle management. This definitive use case walks through COVID-19 testing billing and coding procedures in 2022 step-by-step, using examples to illustrate how to optimize claims submission and payment across […]

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COVID-19 Test Billing, CPT Codes, Revenue Cycle Management

The Challenges and Opportunities of Digital Therapeutics (DTx) Reimbursement

February 19, 2024 / Alex J. Lau / Digital Therapeutics
Digital Therapeutics Reimbursement

The healthcare industry is undergoing a digital transformation, with software-based therapeutic interventions known as digital therapeutics emerging as disruptive new modalities to prevent, manage, and treat a growing range of medical conditions. Digital Therapeutics Breakdown Digital therapeutics deliver evidence-based treatments directly to patients through smart devices and applications. These data-driven tools provide personalized interventions, feedback, […]

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Digital Therapeutics Billing, DTx Billing, Reimbursement, Revenue Cycle Management

Which Virtual Care Technologies Should Providers Adopt?

February 18, 2024 / Alex J. Lau / Virtual Care
Virtual Care Services

The healthcare industry has undergone a digital transformation in recent years, with virtual care technologies playing a central role. Virtual care refers to any health services provided remotely through telecommunications and digital technologies. These technologies are enabling more convenient, accessible and affordable healthcare delivery. For healthcare providers, understanding the virtual care landscape is crucial to […]

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Blockchain Technology, Hybrid Care Models, Remote Diagnostics, Telehealth, Telemedicine, Wearable Devices

Which CPT Codes are used in Telestroke and Teleneurology Billing?

February 17, 2024 / Alex J. Lau / CPT Codes, Medical Billing
Telestroke Telehealth Billing Doctor

Telestroke and teleneurology refer to the use of telehealth to provide acute stroke care and neurological care from a distance. This allows neurologists and stroke specialists to evaluate and manage patients in hospitals or clinics that may not have specialty care available onsite. The use of telehealth and virtual care models in neurology has grown enormously […]

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Telehealth Billing, Telemedicine Billing, Teleneurology Billing, Teleneurology CPT Codes, Telestroke Billing, Telestroke CPT Codes

Which CPT Codes are Used in Biologics and Specialty Drugs Billing?

February 16, 2024 / Alex J. Lau / Biologics and Specialty Drugs, CPT Codes
Biologics and Speciality Drugs Billing

Biologics and specialty drugs represent some of the most innovative and complex pharmaceuticals available today. They are used to treat a wide range of diseases and conditions, from cancers to autoimmune disorders. However, these cutting-edge medications also come with high price tags and complex administration requirements. One of the tools used to properly bill and […]

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Additional Injectable Drugs, Biologics and Specialty Drugs CPT Codes, Infusible Biologics, Injectable/Infusible Biologics, Interferons

10 Medical Coding Mistakes That Could Cost You

February 14, 2024 / Alex J. Lau / Medical Coding
Female Medical Coder

Medical coding is a complex and detail-oriented job. Even experienced coders can make mistakes that lead to costly errors and compliance issues. Avoiding common coding mistakes is crucial for accurate reimbursement, proper record-keeping, and avoiding penalties. Medical coding is highly intricate, yet accuracy is critical for proper reimbursement, compliance, and data reporting. Even minor coding […]

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Common Coding Errors, E/M coding, Incorrect E/M, National Correct Coding Initiatives, Unbundling

New Medicare Modifiers XE, XP, XS, XU: Examples of When to Bill Each One

February 13, 2024 / Alex J. Lau / Modifiers, X{EPSU} Modifiers
Medical Biller Working Modifiers at machine

Effective January 1, 2022, the Centers for Medicare & Medicaid Services (CMS) introduced four new HCPCS modifiers for Medicare claims: XE, XP, XS, and XU. These modifiers provide more specificity around the circumstances of service provided. Using these new modifiers correctly is essential for ensuring accurate reimbursement. We provide an overview of modifiers XE, XP, […]

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Medicare Modifiers, Modifier XE, Modifier XP, Modifier XS, Modifier XU

Billing Workers’ Compensation: A Guide to Making Claims Through HR

February 12, 2024 / Alex J. Lau / HR Claims
Workers' Compensation Billing

Workers’ compensation provides benefits to employees who suffer job-related injuries or illnesses. It covers medical treatment, lost wages, and rehabilitation services. Workers’ comp is regulated at the state level and all businesses are required to have workers’ comp insurance. When an employee is injured on the job, they need to file a claim with their […]

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Denied Workers’ Compensation Claims, Human Resources, Insurance Adjusters, Workers’ Comp Claim, Workers’ Compensation Billing

The Top 10 Trends in Medical Billing Software

February 11, 2024 / Alex J. Lau / Medical Billing Software
Medical Billing Software

The healthcare industry has undergone massive changes in recent years, largely driven by advances in technology and data. One area seeing significant innovation is medical billing software. These new solutions are transforming how healthcare providers handle billing, collections, reporting, and revenue cycle management. We analyze the top 10 emerging trends in medical billing software. Knowing […]

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Denial Management, Real-Time Eligibility Checks, Robotic Process Automation, Self-Service Portals, Workflow Rules Engines

Manual Medical Billing is Dead, RPA is the Answer

February 11, 2024 / Alex J. Lau / Medical Billing, Robotic Process Automation
robotic-process-automation-RPA-example-code

Medical billing has long relied on manual data entry and paperwork to process claims. But this antiquated approach is no longer sustainable in today’s digital healthcare environment. The future of medical billing lies with robotic process automation (RPA). RPA automates repetitive data entry and workflow tasks, increasing efficiency, reducing human error, and allowing medical billers […]

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Billing Automation, HL7, Revenue Cycle Management, RPA

What are and When to Use Modifier Codes

February 10, 2024 / Alex J. Lau / Modifier Codes
Medical Billing White Guy

Modifier codes are an important part of medical billing and coding. They provide additional information about a medical procedure or service to help ensure proper reimbursement. Knowing when to use modifier codes can improve claim accuracy and prevent costly payment delays or denials. We explain what modifier codes are, why they are used, the most […]

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Anatomic Modifiers, Bilateral Surgery Modifiers, Global Surgery Modifiers, Medical Coding, Procedure Modifiers

What’s the Difference Between Comprehensive, Component, and Modifier Codes?

February 9, 2024 / Alex J. Lau / Component Codes, Comprehensive Codes, Modifier Code
Medical CPT Codes

Medical billing and coding is an intricate process that requires the use of different types of codes to accurately document procedures, services, diagnoses, and supplies. Three important types of codes are comprehensive codes, component codes, and modifier codes. Understanding the differences between these code types is crucial for accurate medical billing and reimbursement. Comprehensive Codes […]

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Adjunct Services, Bundling, Laterality, Modifier Codes, Modifiers

Improper Bundling in Medical Billing: NCCI Rules, Common Errors, How to Stay Compliant

February 6, 2024 / Alex J. Lau / Bundling, Medical Billing
White Female Medical Billing Outsourced

Improper bundling in medical billing occurs when services that should be billed under a single CPT code are instead billed as separate component codes to generate higher reimbursement, a practice CMS classifies as unbundling. The inverse error, combining services that should be billed separately under a single code, results in underpayment and lost revenue. Both […]

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Component Codes, Comprehensive Codes, Improper Bundling, Modifier Codes, Unbundling

Top Strategies to Drastically Reduce Claim Denial Rates in 2024

February 5, 2024 / Alex J. Lau / Claim Denial Rate
Medical Claim Denied Doctor

Claim denials continue to be a persistent challenge for healthcare providers in 2024. The costly administrative burden of denied claims and appeals, coupled with lower revenues and margins, puts increasing pressure on organizations to find ways to prevent denials and increase collections. The good news is there are proven strategies providers can implement to proactively […]

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Claim Denial Prevention, Claim Scrubbing, Denial Management, Reducing Denials, Revenue Cycle Management

The Complete Guide to Fixing Common Medical Billing Errors

February 3, 2024 / Alex J. Lau / Medical Billing
Fixing Common Medical Billing Errors

Improve revenue, reduce denials, and ensure compliance by following these expert billing tips for healthcare providers. Frequent billing mistakes can hurt your medical practice’s bottom line. Discover the most common medical billing errors, their financial impact, and proven steps to prevent them. This extensive billing guide for providers, clinics, and medical billers will help fix […]

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Diagnosis Code Errors, Incorrect Modifiers, Medical Billing Errors, Missing Pre-Authorizations, Procedure Code Mistakes

The Essential Guide to Medical Billing Automation

January 31, 2024 / Alex J. Lau / Medical Billing
Medical Billing versus Sports

Medical practices are constantly looking for ways to improve efficiency and increase revenue. Yet many practices are still relying on manual, paper-based billing processes that are tedious, error-prone, and time-consuming. In today’s digital age, automated medical billing is a must for any practice that wants to streamline operations, get paid faster, reduce denied claims, and […]

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Artificial Intelligence, Billing Automation, Revenue Cycle Management, Robotic Process Automation

5 Common EHR Gaps and How to Fill Them

January 30, 2024 / Alex J. Lau / EHR
Electronic Health Records (EHR) Entry

Electronic health records (EHRs) have become a core component of healthcare operations. When used effectively, EHRs can improve care coordination, increase efficiency, and provide valuable data insights. However, many healthcare organizations struggle to fully leverage their EHR investments. Gaps in EHR adoption and usage lead to workflow inefficiencies, poor data quality, and suboptimal care. We’ll […]

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Coding Gaps, Data Silos, EHR gaps, Patient Portal Underutilization

The Reimbursement Model Shift in Medical Billing

January 29, 2024 / Alex J. Lau / Medical Billing
Middle-Aged ER Doctor

The healthcare industry in the United States has undergone massive changes in recent decades. One of the most significant shifts has been in how healthcare providers get reimbursed for services. The traditional fee-for-service model is giving way to value-based models that tie reimbursement to quality of care and patient outcomes. This transformation in reimbursement is […]

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Bundled Payments, Fee-for-Service, Pay-for-Performance, Reimbursement, Value-Based Models

Which CPT Codes are Used in Oncology Billing?

January 28, 2024 / Alex J. Lau / CPT Codes, Oncology
Oncology Billing

Oncology billing involves the use of many complex CPT codes to accurately report services provided to cancer patients. Choosing the right codes is critical for ensuring proper reimbursement and compliance with billing guidelines. We provide an overview of the most common CPT codes used in oncology billing and coding. Evaluation and Management (E/M) Codes E/M […]

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Chemotherapy CPT Codes, Nuclear Medicine Services, Oncology Billing, Oncology Coding Reimbursement, Oncology CPT Codes

10 Trends Set to Transform Medical Billing

January 28, 2024 / Alex J. Lau / Medical Billing
Medical Billing, Credentialing Team

The healthcare industry is rapidly evolving, driven by advances in technology, changes in regulations, and shifts in consumer behavior. For medical billing professionals, these changes bring both opportunities and challenges. Staying up-to-date on the latest trends is key to remaining competitive and providing the best possible service to healthcare providers. We’ll explore the top 10 […]

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Artificial Intelligence, Big Data, Revenue Cycle Management, Robotic Process Automation, Telehealth
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