Billing & Credentialing Cranberry Twp. (Pittsburgh)
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Call: (412) 219-4789 | Fax: (866) 422-9277
  • Credentialing
  • Payer Contracting
  • Medical Billing
  • Rate Negotiations
  • Specialties
    • Behavioral Health
    • DME
    • Urgent Care
    • Speech Therapy
    • Geriatric Medicine
    • Skilled Nursing Facilities (SNF)
    • Substance Abuse
    • Genetic Testing
    • Pharmacogenetic (PGx)
    • Toxicology
    • Allergy Testing
    • Oncology
    • Pathology
    • OBGYN
    • Internal Medicine
    • Biologics and Specialty Drugs
    • Telestroke and Teleneurology
    • Digital Therapeutics (DTx)
    • Remote Patient Monitoring
    • Remote Therapeutic Monitoring
    • Home Infusion Therapy
    • Sleep Study Labs
    • Physical Therapy (PT)
    • Occupational Therapy
    • COVID-19 Testing
  • Blog
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  • FAQ

FAQ

White Male Doctor w/ Black Female Administrator

Billing, Credentialing, Contracting Frequently Asked Questions

  1. What Common Mistakes Should I Avoid During the Credentialing Process?
  2. What is Recredentialing and How Often Does it Occur?
  3. What Documents and Information Do I Need to Prepare for Credentialing?
  4. How Long Does the Credentialing Process Typically Take?
  5. What Happens if I Want to Terminate a Payer Contract or if a Payer Terminates Me?
  6. Can I Negotiate Better Rates with Insurance Companies, and What Leverage Do I Have?
  7. What Key Terms Should I Focus on When Negotiating Payer Contracts?
  8. How Long Does the Typical Payer Contracting Process Take?
  9. What is Payer Contracting and Why is it Important for Healthcare Providers?
  10. How Important is Medical Credentialing to a Healthcare Provider?
  11. Do You Support Healthcare Providers that Perform Telehealth / Telemedicine?
  12. What is Medical Billing?
  13. What is Medical Credentialing?
  14. What’s the Difference Between Medical Billing and Credentialing?
  15. What Insurers Have We Worked with in the Past?
  16. What are Our Rates?
  17. What Types of Medical Practices do We Serve?
  18. Do You Support Cannabis Medicine with their Billing Requirements?
  19. Do You Support Genetic Testing Labs with their Billing Needs?
  20. Do You Fix Denied Medical Claims?
  21. Is A/R Recovery Part of Your Services?
  22. Which Regions do We Serve?
  23. What’s Your Medical Credentialing On-Board Protocol?
  24. Do You Partner with 3rd Party Medical Groups?
  25. Do You Provide Billing and / or Credentialing to Laboratories?

What Common Mistakes Should I Avoid During the Credentialing Process?

Key mistakes include submitting incomplete applications with missing signatures or documents, providing outdated or expired documentation, failing to disclose required information (gaps in employment, malpractice claims, disciplinary actions), not responding promptly to requests for additional information, and missing critical deadlines. Also, avoid using inconsistent information across different applications, neglecting to maintain current contact information with credentialing organizations, and failing to track renewal dates for licenses and certifications. Consider using credentialing services to help manage the complex requirements and timelines across multiple organizations.


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What is Recredentialing and How Often Does it Occur?

Recredentialing is the periodic review and renewal of your credentials to ensure ongoing compliance with standards. Most organizations re-credential providers every 2-3 years, with hospitals typically following a 2-year cycle and insurance plans varying between 2-3 years. The recredentialing process involves updating your application with any changes to licenses, certifications, practice locations, or incidents, and may include peer review evaluations and quality metric assessments. It’s generally less intensive than initial credentialing but still requires attention to deadlines and documentation updates.


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What Documents and Information Do I Need to Prepare for Credentialing?

Essential documents include current medical license(s), DEA registration, board certifications, CV with complete work history, medical school diploma and transcripts, residency and fellowship certificates, malpractice insurance declarations page, hospital privileges documentation, and Medicare/Medicaid enrollment information. You’ll also need to provide references from colleagues, complete background check authorizations, and may need additional specialty-specific certifications. Keep digital copies organized and ensure all documents are current, expired items will delay the process.


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How Long Does the Credentialing Process Typically Take?

Primary source credentialing usually takes 90-120 days, though it can extend to 180 days or longer depending on the complexity of your background and responsiveness of verification sources. Initial hospital credentialing often takes 120-180 days. Insurance payer credentialing varies widely, from 30-90 days for some plans to 120+ days for others. Factors that can delay the process include incomplete applications, delays from primary sources (medical schools, training programs, state boards), international education or training requiring additional verification, gaps in employment history, and high application volumes during certain times of year.


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What Happens if I Want to Terminate a Payer Contract or if a Payer Terminates Me?

Contract termination typically requires advance notice (usually 90-180 days) as specified in the agreement. If you initiate termination, you’ll need to notify affected patients and help them transition care or understand their options. You remain obligated to complete care for patients with ongoing treatment needs during the notice period. If a payer terminates your contract, they must provide adequate notice to patients and may need to continue covering your services for patients with ongoing episodes of care. Always review termination clauses carefully and consider the impact on your patient base and revenue before making termination decisions.


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Can I Negotiate Better Rates with Insurance Companies, and What Leverage Do I Have?

Yes, rate negotiation is often possible, especially if you can demonstrate value to the payer. Your leverage may include unique specialties or services in your area, strong quality outcomes and patient satisfaction scores, efficient care delivery and lower per-episode costs, significant patient volume or market presence, and willingness to participate in value-based care programs. Smaller practices can sometimes gain leverage by joining provider networks or working with consultants who specialize in payer negotiations.


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What Key Terms Should I Focus on When Negotiating Payer Contracts?

Critical contract terms include reimbursement rates and fee schedules, covered services and exclusions, prior authorization requirements, claims submission and payment timelines, quality metrics and performance standards, termination clauses and notice periods, and administrative requirements like electronic health record integration. Pay special attention to “holdback” provisions where payers retain a percentage of payments, and ensure you understand any risk-sharing arrangements or value-based care components.


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How Long Does the Typical Payer Contracting Process Take?

The payer contracting timeline varies significantly depending on the payer, provider type, and complexity of services offered. Initial contracts with major commercial payers typically take 90-180 days from application submission to final execution. Government payers like Medicare and Medicaid may have shorter timelines (30-90 days) but involve different enrollment processes. Factors that can extend timelines include incomplete applications, credentialing requirements, site visits, and back-and-forth negotiations on contract terms.


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What is Payer Contracting and Why is it Important for Healthcare Providers?

Payer contracting is the process of negotiating and establishing formal agreements between healthcare providers and insurance companies or other payers that define reimbursement rates, covered services, quality metrics, and administrative requirements. These contracts are crucial because they directly impact your revenue, determine which patients you can serve, and establish the terms under which you’ll be paid for services. Without proper contracts, providers may face reduced reimbursement rates, payment delays, or limited patient access.


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How Important is Medical Credentialing to a Healthcare Provider?

Medical credentialing is a process by which medical organizations verify the credentials of healthcare providers to ensure they have the required licenses, certification and skills to properly care for patients. It’s an essential function for hospitals and others which precedes hiring or obtaining coverage by an insurance carrier. Medical credentialing is perhaps most important because it’s the one method that permits patients to place their trust with utmost confidence in their chosen healthcare provider(s). Through a standardized process involving data collection, primary source verification and committee review by health insurance plans, hospitals and other healthcare agencies, patients are confident in their healthcare professional’s ability and experience.


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Do You Support Healthcare Providers that Perform Telehealth / Telemedicine?

Yes, we support medical providers who perform telehealth / telemedicine services. Virtual visits are an excellent way to boost your offices productivity and maintain your patient count. We can work with your established telehealth billing platform or help you set up a new one.


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What is Medical Billing?

Medical billing is the process in which medical providers are paid for performing procedures. The procedures are coded using the most current CPT and ICD-10 codes. The codes are then sent to the insurance companies on the proper HCFA 1500 forms for review and payment. It is the responsibility of the medical biller and coder to make sure the claim is coded correctly, submitted in a timely manner and paid to the physician. Reducing spend is the primary reason that medical practices elect to outsource their medical billing to a third-party provider.


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What is Medical Credentialing?

Medical Credentialing is the process of contracting with Insurance companies in order to become an in-network or approved medical provider for that company. Becoming a participating provider for insurance companies in your area is an extremely important part of any medical practice. Whichever companies you are contracted with will dictate which patients you are allowed to treat and what your reimbursement rates will be.


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What’s the Difference Between Medical Billing and Credentialing?

Medical billing and credentialing for medical providers are two different categories in the healthcare world. Before any medical billing can even be completed, the healthcare provider needs to be credentialed with insurance companies in order to be an approved provider of services. Becoming credentialed as an in-network provider dictates the set amount of reimbursement that provider can expect back.

After the credentialing process has been completed the healthcare provider is then able to start treating patients in that network and sending claims for reimbursement. A medical biller will use CPT and ICD-10 codes on the claim to describe to the insurance companies what treatment the provider has given. They will then follow up on the claim to make sure that it has been properly paid by the insurance company.

That’s the difference between medical billing and credentialing.


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What Insurers Have We Worked with in the Past?

Medwave Billing & Credentialing and its educated team of experts have worked with multiple commercial and government insurances.

We’ve worked with the following insurers:

  • Aetna
  • AARP
  • Align Network
  • Amerihealth
  • Anthem BCBS
  • Assurant Health
  • CHIP
  • Cigna
  • Consumers Life Insurance Company
  • Coventry One
  • Freedom Blue
  • Geisinger Health Plan
  • Health America
  • Health Net
  • Highmark BCBS
  • Horizon BCBS
  • Humana
  • Independence BCBS
  • Magellan
  • Medical Mutual of Ohio
  • Medicaid
  • Medicare, Novitas Solutions
  • Optum Health
  • Oxford Health Plans
  • Premiere Comp Solutions
  • Security Blue
  • United Healthcare
  • UPMC
  • UPMC for You
  • VBH
  • Veterans Association

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What are Our Rates?

Medwave and its team of medical billing and credentialing specialists understand the time and effort it takes to run an efficient medical office. That is why every office receives specialized attention and a tailored plan to help your practice succeed. Every contract is priced according to the needs of your practice and is always based upon volume.


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What Types of Medical Practices do We Serve?

Although not limited to (as we have done practices outside of these), we typically serve the following medical practices: Behavioral Health, Durable Medical Equipment (DME), Toxicology Labs, Speech Therapy, Genetic Testing Labs, Substance Abuse, Chiropractic, Occupational Therapy, Family Practice, Internal Medicine, Physical Therapy, Holistic Therapy, Sleep Study Labs, Transportation, Medical Cannabis


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Do You Support Cannabis Medicine with their Billing Requirements?

*Currently, most major insurers and Medicaid / Medicare do not cover medical marijuana treatment, since cannabis is a controlled substance on the federal level. However, if you’re a medical marijuana provider and perform services that are covered by the aforementioned insurers (no matter what they are), then reach out to us. We’ve helped a number of groups get credentialed and bill for internal, alternative services.


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Do You Support Genetic Testing Labs with their Billing Needs?

Yes, we provide genetic testing lab billing services. Our team is experienced and well educated in the medical billing and coding guidelines of genetic testing lab specialists and has firsthand experience working with commercial and government companies to get your claims paid fast and efficiently.


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Do You Fix Denied Medical Claims?

Yes, once you contractually sign with us and we start your medical billing, we will analyze past claims as well. Those denied medical claims can be fixed and you will be paid out on them.


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Is A/R Recovery Part of Your Services?

Yes, Accounts receivables (AR) recovery is part of our services. In the last 16 years, our firm has resolved more than $100 million worth of insurance claims, in getting insurance companies to reimburse the amount due to health care providers.


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Which Regions do We Serve?

Although we serve the entire United States and Europe (as billing codes do not often differ), we target the Greater Pittsburgh Region. Generally speaking, this includes twenty-eight Pennsylvania counties, nineteen West Virginia counties, five Ohio counties, and two Maryland counties.

Outside of the Pittsburgh region, we service Cleveland, Ohio medical billing and credentialing, Philadelphia, PA medical billing and credentialing and Washington, D.C. medical billing and credentialing, Louisville, KY medical billing and credentialing, Phoenix, AZ medical billing and credentialing, Charlotte, NC medical billing and credentialing, etc,.


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What’s Your Medical Credentialing On-Board Protocol?

Providers and hospitals have many questions in reference to on-board medical credentialing protocol(s). The following blog post, Credentialing (On-Board Process for Providers, Facilities)  discusses our overall protocol in detail.


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Do You Partner with 3rd Party Medical Groups?

Medwave does partner with a number of 3rd party groups, especially medical product sales groups that have medical provider clients in need of credentialing and billing.


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Do You Provide Billing and / or Credentialing to Laboratories?

Medwave does provide billing and credentialing to laboratories of all types, but specifically Sleep Study Labs, Genetic Testing Labs and Toxicology Labs.


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Recent Posts

  • Strategic Payer Negotiations: A Data-Driven Approach

  • Payer Contract Management in Healthcare

    Building Profitable Relationships Through Payer Contracting

  • White male medical doctor signing credentialing document

    The 9-Step Medical Credentialing Process

  • Black Male Payer Contracting Expert

    What Payers Don’t Want You to Know About Credentialing

  • Life Science Lab Doctor Using Microscope AI

    How Artificial Intelligence (AI) is Reshaping Life Sciences

  • White Male Doctor w/ Black Female Administrator

    10 Credentialing KPIs Every Healthcare Provider Should Know

Practices Served

  • Behavioral Health
  • DME
  • Urgent Care
  • Speech Therapy
  • Geriatric Medicine
  • Skilled Nursing Facilities (SNF)
  • Substance Abuse
  • Genetic Testing
  • Pharmacogenetic (PGx)
  • Toxicology
  • Allergy Testing
  • Oncology
  • Pathology
  • OBGYN
  • Internal Medicine
  • Biologics and Specialty Drugs
  • Telestroke and Teleneurology
  • Digital Therapeutics (DTx)
  • Remote Patient Monitoring
  • Remote Therapeutic Monitoring
  • Home Infusion Therapy
  • Sleep Study Labs
  • Physical Therapy (PT)
  • Occupational Therapy
  • COVID-19 Testing

Practices Served

  • Behavioral Health
  • DME
  • Urgent Care
  • Speech Therapy
  • Geriatric Medicine
  • Skilled Nursing Facilities (SNF)
  • Substance Abuse
  • Genetic Testing
  • Pharmacogenetic (PGx)
  • Toxicology
  • Allergy Testing
  • Oncology
  • Pathology
  • OBGYN
  • Internal Medicine
  • Biologics and Specialty Drugs
  • Telestroke and Teleneurology
  • Digital Therapeutics (DTx)
  • Remote Patient Monitoring
  • Remote Therapeutic Monitoring
  • Home Infusion Therapy
  • Sleep Study Labs
  • Physical Therapy (PT)
  • Occupational Therapy
  • COVID-19 Testing

Recent Posts

  • Strategic Payer Negotiations: A Data-Driven Approach

  • Payer Contract Management in Healthcare

    Building Profitable Relationships Through Payer Contracting

  • White male medical doctor signing credentialing document

    The 9-Step Medical Credentialing Process

  • Black Male Payer Contracting Expert

    What Payers Don’t Want You to Know About Credentialing

  • Life Science Lab Doctor Using Microscope AI

    How Artificial Intelligence (AI) is Reshaping Life Sciences

  • White Male Doctor w/ Black Female Administrator

    10 Credentialing KPIs Every Healthcare Provider Should Know

  • Artificial Intelligence Robot Thinking

    How is AI Being Used in Healthcare?

  • Payer Contract Negotiations, with White Male Medical Doctor

    10 Payer Contracting Use Cases

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