Testimonials

Internal Medicine, Solo Practice, Portland, OR

“Before partnering with Medwave, I was drowning in paperwork and losing sleep over denied claims. As a solo practitioner, I was spending 15-20 hours per week on billing and administrative tasks instead of seeing patients. Within the first three months of working with Medwave, my claim denial rate dropped from 18% to less than 3%, and my average reimbursement time was cut in half. Their team handled my credentialing with three new insurance panels seamlessly, something that would have taken me months to navigate on my own. The ROI has been incredible. I’m now seeing 25% more patients per week, and my practice revenue increased by 40% in the first year. The Medwave team feels like an extension of my office, and they truly recognize the challenges independent physicians face. I can’t imagine going back to handling this in-house.”

Practice Administrator, Family Medicine Group (8 Providers), Austin, TX

“Our multi-provider practice was struggling with inconsistent billing practices, delayed payments, and a credentialing nightmare when we brought on three new physicians last year. Medwave came in and completely transformed our revenue cycle management. They identified over $200,000 in unbilled services from the previous year and helped us recover a significant portion of that revenue. Their contracting expertise helped us renegotiate rates with two major payers, resulting in a 12% increase in reimbursement rates. The credentialing process for our new providers, which typically took 4-6 months, was completed in just 8 weeks with zero errors. Their monthly reporting is transparent and easy to understand, and they’re always available to answer questions. Our physicians can now focus entirely on patient care, and our stress levels have decreased dramatically.”

Podiatry Specialty Practice, Chicago, IL

“Switching to Medwave was the best business decision I’ve made in my 15-year career. Podiatry billing is notoriously intricate with all the surgical codes, DME billing, and modifier requirements. My previous billing company was making constant errors that resulted in denials and delayed payments. Medwave’s team includes specialists who actually know podiatric billing inside and out. They caught several coding opportunities I didn’t even know existed, which increased my revenue per patient visit by nearly 20%. When I decided to expand and add a second location, they handled all the contracting and credentialing for the new site without any disruption to my existing practice. They even helped me identify which insurance contracts were underperforming and supported me through the renegotiation process. My days-in-AR went from 68 days to 32 days, which has completely changed my cash flow situation.”

CEO, Behavioral Health Associates (15 Therapists & Psychiatrists), Denver, CO

“Mental health billing is its own beast, and finding a billing company that truly grasps the nuances has been nearly impossible, until we found Medwave. They handle everything from individual therapy sessions to psychiatric evaluations and medication management billing. What impressed me most was their knowledge of behavioral health credentialing requirements, which vary wildly from payer to payer. They credentialed our entire team, including our LCSWs, LPCs, and psychiatrists, with 23 different insurance panels in under four months. The denied claim rate for our practice dropped from 22% to under 5% within six months. Their team also helped us implement better documentation practices that not only improved our billing but also enhanced our clinical quality. They’ve been instrumental in helping us manage telehealth billing during and after the pandemic, ensuring we were compliant with changing regulations while maximizing reimbursement.”

Cardiology, Regional Heart Center (6 Cardiologists), Boston, MA

“Cardiology procedures and diagnostics involve some of the most intricate billing scenarios in medicine. Medwave has proven themselves to be experts in this specialty area. They handle everything from routine office visits to interventional procedures, stress tests, echocardiograms, and cardiac catheterizations with remarkable accuracy. When we had a dispute with a major insurance carrier over bundling issues that threatened to cost us over $300,000, Medwave’s contracting team stepped in and appealed and resolved the situation. They also identified that we were significantly underpaid by two insurance companies and helped us renegotiate contracts that now bring in an additional $180,000 annually. Their attention to detail with modifier usage and proper documentation requirements has been exceptional. The monthly analytics they provide help us make informed decisions about our practice operations and growth strategies.”

Pediatrics, Solo Practice, Seattle, WA

“As a pediatrician, my passion is caring for children, not fighting with insurance companies or chasing down payments. Medwave has been an absolute godsend for my small practice. They handle all my billing, from well-child visits to sick visits, vaccinations, and developmental screenings. What sets them apart is their proactive approach, they reach out to me before issues become problems. When several of my claims were being denied due to a specific payer’s new policy, they identified the pattern immediately, educated me on the documentation requirements, and resubmitted the claims right away. They also took over my credentialing renewals, which I used to dread every few years. Everything was handled perfectly and on time, with all the necessary documentation organized and submitted. My collection rate improved from 87% to 96%, and I’ve gained back at least 10 hours per week that I used to spend on billing headaches.”

CFO, Orthopedic Group (12 Surgeons, 4 PAs), Minneapolis, MN

“Our orthopedic practice performs hundreds of surgical procedures monthly, along with extensive DME billing, physical therapy, and imaging services. The billing complexity was overwhelming our in-house team, and we were considering hiring three additional billing staff members. Instead, we partnered with Medwave, and it’s been transformative. They immediately identified issues with our charge capture process and helped us implement systems that ensured no procedures were going unbilled. In the first year alone, they helped us capture an additional $450,000 in previously missed charges. Their expertise in pre-authorization management has been invaluable, our surgery cancellation rate due to authorization issues dropped from 12% to less than 2%. They also renegotiated our contracts with three major payers, resulting in rate increases that add up to over $300,000 annually. The cost savings compared to hiring additional staff, combined with the revenue increases, has resulted in an ROI of over 400%.”

Dermatology, Growing Practice, Miami, FL

“I started my dermatology practice three years ago, and managing billing and credentialing while trying to build a patient base was incredibly stressful. Medwave took over all aspects of my revenue cycle management and practice contracting from day one. They handled my initial credentialing with 15 insurance panels efficiently, and I was able to start seeing patients much sooner than anticipated. As my practice grew and I added cosmetic services alongside medical dermatology, they helped me work through the intricacies of billing for both insurance-covered and self-pay services. Their team educated me on proper coding for biopsies, excisions, and Mohs surgery, which maximized my reimbursement while ensuring compliance. When I recently hired an additional dermatologist and a physician assistant, Medwave handled all their credentialing seamlessly. My practice has grown 300% in three years, and I attribute much of that achievement to having Medwave handle the business side so I could focus on clinical care and patient satisfaction.”

Emergency Medicine Group (25 Physicians), Phoenix, AZ

“Emergency medicine billing is uniquely challenging with high patient volumes, varying acuity levels, detailed E&M coding, and significant charity care write-offs. Our previous billing company couldn’t keep up with the pace and specificity required. Medwave has been exceptional. They process our billing within 48 hours of encounter completion, which has dramatically improved our cash flow. Their emergency medicine coding specialists ensure appropriate level billing based on medical decision-making and time, and they’ve helped us maintain compliance with changing CMS guidelines. They also excel at managing the intricate world of out-of-network claims and balance billing regulations, which is critical for emergency departments. When our group expanded to cover two additional hospital EDs, Medwave handled all the contracting and credentialing for the new facilities without missing a beat. Our net collection rate improved from 79% to 91%, which for a high-volume ER group translates to millions of dollars annually.”

Optometry Practice (3 Locations), San Diego, CA

“Vision care billing has its own unique challenges, especially when you’re dealing with both vision plans and medical insurance for eye disease management. Medwave’s expertise in optometry billing has been outstanding. They know the differences between routine eye exams billed to vision plans and medical eye exams billed to health insurance. They’ve helped me maximize reimbursement by properly coding for conditions like dry eye, glaucoma management, and diabetic retinopathy screening. When I opened my second and third locations, they handled all the facility credentialing and ensured our contracts extended to the new addresses. They also helped me negotiate better frame and contact lens reimbursement rates with vision plans. Their patient billing practices are professional and compassionate, which is important for maintaining the positive patient experience that’s central to my practice values. My revenue per patient has increased by 28%, and my accounts receivable aging is the healthiest it’s ever been.”

Gastroenterology with ASC, Philadelphia, PA

“Running a GI practice with an ambulatory surgery center involves incredibly intricate billing scenarios, professional fees, facility fees, anesthesia, pathology, and multiple procedure rules. Medwave handles it all flawlessly. They credential our physicians and our ASC facility separately with all payers, manage the professional and technical component billing appropriately, and ensure proper modifier usage for multiple procedures. Their expertise saved us from a major compliance issue when they identified that our previous billing company had been incorrectly bundling certain procedures. They helped us implement corrective action plans and avoided what could have been a significant audit problem. They’ve also been instrumental in our contract negotiations, helping us secure significantly better rates for our most common procedures like colonoscopies and upper endoscopies. The detailed reporting they provide breaks down performance by physician, by procedure type, and by payer, which gives me incredible insight into my practice operations. Since partnering with Medwave, our ASC profitability has increased by 35%.”

Physical Therapy Practice (5 Therapists), Nashville, TN

“Physical therapy billing requires meticulous attention to detail with time-based codes, constant attention to medical necessity, and frequent authorization extensions. Medwave’s team has been wonderful to work with. They handle all our authorization requests and track visit limits, alerting us when patients are approaching their authorized visits so we can request extensions without treatment interruptions. They’ve educated our therapists on proper documentation to support medical necessity and defend against audits. When we had a spike in denials from one particular payer, they investigated, identified the issue, educated our team on the documentation changes needed, and appealed the denied claims. Their contracting expertise helped us get in-network with two major employers’ health plans, which opened up significant new patient volumes. They also helped us implement better front-end processes for verifying benefits and collecting copays, which improved our cash flow considerably. Our clean claim rate is now over 97%, and our days in AR are consistently under 30 days.”

Nephrology Practice, Houston, TX

“Nephrology involves chronic care management, dialysis oversight, and frequent hospital consultations, all with different billing requirements. Medwave has demonstrated remarkable expertise in managing all these different billing scenarios. They handle my office-based chronic kidney disease management, my dialysis facility rounds billing, my hospital consultations, and my inpatient nephrology care seamlessly. They stay current on the chronic care management and transitional care management codes that are crucial for my patient population but can be tricky to bill correctly. When I expanded my practice to provide home dialysis management, they handled all the additional credentialing requirements and learned the billing protocols quickly. They also helped me negotiate better rates with Medicare Advantage plans, which represent a growing portion of my patient panel. The financial stability Medwave has brought to my practice has allowed me to hire an additional nurse practitioner and expand access to care for my patient population.”

Urgent Care Center (4 Locations), Atlanta, GA

“Operating multiple urgent care locations creates unique billing and credentialing challenges. Medwave has been essential to our achievement. They credential all our providers across all our locations with numerous insurance plans, managing the intricate matrix of provider-location combinations. They handle high-volume billing with rapid turnaround times, which is essential for urgent care cash flow. Their team recognizes urgent care-specific issues like the importance of proper E&M level selection, minor procedure billing, and ancillary service coding for x-rays and lab work. When we implemented occupational health services, they learned the workers’ compensation billing requirements and helped us secure contracts with local employers. They also helped us work through the challenging world of surprise billing regulations and out-of-network claims. Since partnering with Medwave, our average reimbursement per visit increased by 15%, and we’ve expanded from 2 locations to 4 locations in just 18 months. Their scalability and expertise have been critical to our growth.”

Dental Practice with Medical Billing, Portland, ME

“My dental practice treats many patients with medical conditions that require medical billing rather than dental insurance billing, TMJ disorders, sleep apnea with oral appliances, oral pathology, and facial trauma. This dual billing environment is complicated, and most dental billing companies don’t grasp medical billing at all. Medwave has expertise in both worlds. They handle my dental insurance billing for routine procedures and my medical insurance billing for medically necessary treatments. They credentialed me with medical insurance plans as an oral medicine specialist, which opened up entirely new patient populations and revenue streams. They educate me on proper documentation to support medical necessity for procedures like oral appliances for sleep apnea, and they’ve appealed many claims that were initially denied. The additional revenue from proper medical billing has allowed me to invest in new technology and expand my practice. I’ve referred several dental colleagues to Medwave because I believe every dentist doing medical billing needs this level of expertise.”

Pain Management Practice, Las Vegas, NV

“Pain management is under intense scrutiny from payers, and billing for interventional procedures, medication management, and evaluation services requires impeccable documentation and coding. Medwave grasps these challenges intimately. They’ve helped me work through the prior authorization requirements for injections and implantable devices, significantly reducing procedure delays. Their coding team ensures proper documentation of medical necessity for all interventional procedures, which is critical for defending against audits. When I had a retrospective audit from a major payer, Medwave’s team worked tirelessly to gather documentation, prepare responses, and ultimately we prevailed with minimal financial impact. They also helped me credential with workers’ compensation networks, which has become a significant revenue source for my practice. Their contract negotiation services secured better rates for my most common procedures, and they helped me implement better financial policies for the growing self-pay portion of my practice. Working with Medwave has allowed me to practice medicine with confidence, knowing the business side is being handled by true professionals.”

Family Medicine, FQHC, Los Angeles, CA

“Working at a Federally Qualified Health Center brings unique billing challenges with PPS rates, grant funding, and serving uninsured and underinsured populations. Medwave’s team took time to truly grasp our FQHC status and billing requirements. They handle our encounter-based billing, manage our sliding fee scale patients appropriately, and ensure we’re maximizing our PPS reimbursement from Medicaid and Medicare. They’ve been instrumental in helping us track and report on our quality metrics for value-based payment programs. When we expanded to add dental and behavioral health services, they credentialed our new providers and set up the billing protocols for these new service lines. They also helped us work through the 340B program compliance as it relates to billing. Their commitment to our mission of serving underserved populations while maintaining financial sustainability has been evident in every interaction. Since partnering with Medwave, our revenue has increased by 25% while we’ve simultaneously expanded services to more uninsured patients.”

Obstetrics & Gynecology, Tampa, FL

“OB/GYN billing is incredibly intricate with global maternity codes, gynecologic surgery, office procedures, and preventive care all requiring different billing approaches. Medwave has mastered all of it. They handle my global OB billing flawlessly, tracking delivery dates and managing the transition from antepartum to postpartum periods correctly. They know the nuances of coding for gynecologic surgery with attention to approach (laparoscopic, robotic, open) and complexity modifiers. They’ve helped me optimize billing for office procedures like colposcopies, IUD insertions, and endometrial biopsies. When insurance companies tried to bundle procedures that should be separately billable, Medwave fought those denials. They also handled my credentialing when I added hospital privileges at a second facility, ensuring continuity of in-network status. Their team’s expertise in preventive care billing has ensured my practice receives appropriate reimbursement for well-woman exams, contraceptive counseling, and cancer screenings. My practice revenue has increased 30% in two years, and I have complete peace of mind knowing my billing is handled correctly.”

Rheumatology Practice, San Francisco, CA

“Rheumatology involves chronic disease management, expensive biologic medications, infusion services, and detailed coding for evaluation and management services. Medwave has been absolutely essential to my practice’s achievement. They handle the complicated world of buy-and-bill medications, ensuring proper billing of both the drug cost and administration fees. They manage prior authorizations for expensive biologics, which is time-intensive but critical for patient care. Their expertise in infusion billing has been valuable as I’ve built out my in-office infusion suite. They helped me implement billing for care coordination services and chronic care management, which has become an important revenue stream while also improving patient outcomes. When I faced a contract dispute with a major payer over reimbursement rates for biologics, Medwave’s contracting team provided data, comparisons, and negotiation support that resulted in a favorable resolution. Their attention to compliance and proper documentation has helped me avoid audit issues in a specialty that faces significant scrutiny. I recommend Medwave to every rheumatologist I meet.”

Psychology Group Practice (8 Psychologists), Raleigh, NC

“Building a group psychology practice while managing billing and credentialing was overwhelming until I found Medwave. They handle billing for our diverse services including individual therapy, group therapy, psychological testing, and neuropsychological evaluations. Psychological testing billing is particularly intricate with multiple CPT codes, time-based requirements, and frequent payer challenges, Medwave handles it expertly. They credentialed all eight psychologists in our group with multiple insurance panels, managing the detailed requirements for doctoral-level providers. They’ve also been proactive about helping us manage telehealth billing, which became essential during the pandemic and remains a significant part of our practice. Their team recognizes the importance of timely billing in mental health practices where patient volumes are high but reimbursement per session is modest, the cumulative impact of their efficiency has been substantial for our bottom line. They also helped us implement better policies for patient responsibility collections and no-show fees. Since partnering with Medwave, our practice has grown from 4 to 8 psychologists, and our revenue per clinician has increased by 22%. They’ve been true partners in our growth journey.”